# Do you offer paid support service?

**URL:** <https://community.temporal.io/t/do-you-offer-paid-support-service/1593>\
**Category:** Community Support\
**Created:** [February 26, 2021, 2:16am UTC](https://community.temporal.io/t/do-you-offer-paid-support-service/1593 "2021-02-26T02:16:04Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![emailtowalter](https://avatars.discourse-cdn.com/v4/letter/e/848f3c/32.png) [@emailtowalter](https://community.temporal.io/u/emailtowalter)\
**Post date:** [February 26, 2021, 2:16am UTC](https://community.temporal.io/t/do-you-offer-paid-support-service/1593/1 "2021-02-26T02:16:04Z")

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Hi… certain industry requires all technology in use has the vendor support. Do you offer this service? Thanks,

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**Author:** ![maxim](https://sea2.discourse-cdn.com/flex016/user_avatar/community.temporal.io/maxim/32/8_2.png) [@maxim](https://community.temporal.io/u/maxim)\
**Post date:** [February 26, 2021, 5:47pm UTC](https://community.temporal.io/t/do-you-offer-paid-support-service/1593/2 "2021-02-26T17:47:29Z")

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Temporal Technologies offers only free support through this forum and Slack for the Temporal open source project. We don’t have plans in the foreseeable future to offer paid support for it.

We are working on a hosted cloud based version of Temporal service (aka _Temporal Cloud_). We provide full support and SLAs for that product. It is not generally available yet. You can sign up to the waiting list through [hosted@temporal.io](mailto:hosted@temporal.io) email.

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**Author:** ![emailtowalter](https://avatars.discourse-cdn.com/v4/letter/e/848f3c/32.png) [@emailtowalter](https://community.temporal.io/u/emailtowalter)\
**Post date:** [February 28, 2021, 10:41pm UTC](https://community.temporal.io/t/do-you-offer-paid-support-service/1593/3 "2021-02-28T22:41:44Z")

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Thanks for the insight.

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**Author:** ![madhu](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@madhu](https://community.temporal.io/u/madhu)\
**Post date:** [December 4, 2023, 6:55am UTC](https://community.temporal.io/t/do-you-offer-paid-support-service/1593/4 "2023-12-04T06:55:27Z")

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> [@maxim](#):
>
> provide full support and SLAs for that product. It is not generally available yet. You can sign up to the waiting list through [hosted@temporal.io](mailto:hosted@temporal.io) email.

do we know of any 3rd party paid support for temporal.  
Basically i recommended temporal to one of my friend, they were pretty impressed, and started using it, but for going to production, it appears commerical support is a blocker. They reached out to me asking if there is a commerical support avaialble, i did not know of any , hence reaching out to folks there…  
Please let us know if there is a 3rd party/2nd party/or 1st party commerical support available for self hosted temporal.

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**Author:** ![maxim](https://sea2.discourse-cdn.com/flex016/user_avatar/community.temporal.io/maxim/32/8_2.png) [@maxim](https://community.temporal.io/u/maxim)\
**Post date:** [December 4, 2023, 7:37am UTC](https://community.temporal.io/t/do-you-offer-paid-support-service/1593/5 "2023-12-04T07:37:02Z")

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I"m not aware of any third party offering for self-hosted Temporal.

I would recommend using Temporal Cloud, which comes with the support. I wouldn’t rule it out before talking to our team. Fill out the form at [Ask an Expert | Temporal Technologies](https://pages.temporal.io/ask-an-expert) to get a free consultation.