Workflow cannot be found on UI but exists

Community Support
1

Hello team,

I am running into a weird issue where a workflowId definitely exists, as this script:

  const handle = client.getHandle('67db34b7c84ee3e4d75fd810');
  const res = await handle.describe();
  console.log(JSON.stringify(res, null, 2));

returns info about the workflow. However, i cannot find the workflow on the UI

Screenshot 2025-03-19 at 7.13.40 PM
Screenshot 2025-03-19 at 7.13.40 PM1299×488 32.2 KB

I have tried refreshing, using the runId as well to no avail.

Our server version is 1.22.2 and webUI version is the latest: 2.36.0

2

Did you make sure your web ui is pointing to same Temporal cluster?
Did you check if using client (code) to list executions using same visibility query?

Do you configure your visibility store to be ElasticSeach or SQL db?
If SQL db then try to eliminate issue with visibility store becoming inconsistent by upgrading your server to 1.27.1 +
and see if issue happens again.