PERMISSION_DENIED when using renewed client certificate with CN filter in Temporal Cloud

Hello Community Support Team,

I’m experiencing a PERMISSION_DENIED: Request unauthorized error when creating a new workflow in my Temporal Cloud namespace using mTLS with a CN-based filter.

Context:

  • Temporal Cloud with CN filter enabled (CN: “ABCD”) without wildcard.

  • PoC previously worked with the old certificate (CN: “ABCD”).

  • The certificate was renewed; both old and new certificates are valid with same CN: ABCD.

  • When using the new certificate with the CN filter enabled, the error occurs.

  • If I disable the CN filter, both certificates succeed in creating workflows.

  • Re-enabling the CN filter again causes the new certificate to fail while the old certificate continues to work.

Could you please:

  • Confirm the CN filtering policy allows multiples certificates with the same CN for client authentication.

  • Suggest any client-side debugging steps or logs I can follow to resolve this.

Thanks,
JP

Hi @JPSANTQ

Could you open a support ticket https://temporalsupport.zendesk.com/?