A few months ago, we made a choice to start a forum due to the issues with Slack. Initially we planned to phase Slack out and rely only on the forum. Over the last few months it has become clear that the forum was a great choice. That being said, it does seem the forum isn’t as suited for casual discussion and collaboration.
We currently hope to maintain two communication mediums moving forward. One for long form answers and general support (the forums) and another for casual discussion, collaboration and ad-hoc questions (currently Slack). The problem is that Slack still has all of the issues we identified when we moved to the forum.
- It’s totally free (unlimited message history, channels, files etc)
- Advanced voice, video and screen sharing features which far surpass Slack
- A single user account can be shared across workspaces which means you only have 1 set of DMS
- Moderation is possible which helps us protect the community from spam and other toxic elements
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