Cannot get Temporal to stop billing me

Community Support
1

I am kind of desperate and seek help on who to contact.

My account is stuck in state of continues subscription charging after deleted account.

I have tested services on personal account, after testing was done, I did not want to be charged as we will be continuing on company account, so I deleted the account as the only method to unsubscribe.

However, I am being billed on this account still without any kind of possibility to unsubscribe .

I feel like this is genuinely unethical behaviour for a company in the class of temporal.io and made us reconsider if we want to actually use your services as this could have a huge impact.
I tried to recreate the account to see if deleting it again might stop it, but alas it did not work.

There is no clear way to contact temporal and it is in such a culture of SaaS apps where subscriptions are obscured for the reason of charging unused account.

Really sad to see this from temporal.io

Does anyone know what I can do next or have a contact person?

3

I am sorry you are having this problem.

There is no clear way to contact temporal and it is in such a culture of SaaS apps where subscriptions are obscured for the reason of charging unused account.

You did right thing by posting issue here, alternatively on Temporal community slack.
Best and fastest way to get resolution on these types of questions is to create a support ticket - support.temporal.io

Does anyone know what I can do next or have a contact person?

Escalated this internally. It would help if you could provide your account id. Will follow up provide updates here.

4

Update - our team has reached out to you via email (using email address you registered with on this forum - your gmail).
Please check your email and lets get this fixed asap. Again sorry for the inconvenience you ran into.

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